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Addressing Operational Issues and Problems in Business

Businesses want to create and deliver value to its customers and stakeholders. But not always things go as per plan. Operational issues and ...
Corporate Mission & Vision Statements

Most of us know what is a mission and vision, yet struggle to articulate one. To assist my client, a year ago, in setting corporate missi...
Keeping your customers

On the other day I was having a discussion with my new client when he popped the question, why do customers leave despite same offering fr...
Two big challenges of knowledge management

"when a person joins an organisation he/she is obligated by the terms of employment to use and share the knowledge in his possession fo...
Supporting ideation in a business environment

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Competitive performance - Beat the odds

In the last post, I stressed upon the need to get rid of the word 'recession' from our minds in order to beat the slowdown blues. Th...
Sustaining Business Growth

Businesses grow but not all business grows continuously. In fact continuous growth is elusive even for the ones led by the best of busines...
Competitive Performance - Use knowledge & Innovate

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KM - Setting direction

Helping people to share and use knowledge is central to the success of a knowledge management system. However it is just not enough to have ...
Transferring Knowledge & Managing the time aspect

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